Emirates Air Agent Nouman Ali WAS an Infidel

UPDATE: Looks like our hard-nosed efforts paid off. Emirates returned our money the other day. It shouldn't have taken this long, but at least we got our money back. Remember, boys and girls: never let anyone treat you the way Emirates Airlines did. If they do, just give them hell like we did, and don't let up until you get what's yours. ---------- Refunds USA Oct 18, 2007 10:18 AM

Dear SoulSnax, We have received your refund request. As per Expedia's itinerary and your credit card statements, we come to know that only one ticket 176 7063673674 (your ticket) was valid. The other ticket number 176 7063673493 appears to be invalid and we are unable to retrieve this ticket from our accounting system. Due to this, you were asked to purchase a separate ticket for Mrs. SoulSnax ( ticket # 176 2102131351). We suggest that you take this matter with Expedia, as these tickets were issued and purchased from them.

Sincerely,

Nouman Ali Sr. Accounts Assistant Fares and Refunds Emirates USA 212-758-3944x274

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Dear Mr. Ali: No offense, but had you thoroughly reviewed the documents that we sent by mail, you would see that a refund is due immediately. Therefore, I am sending the very same documents as a .pdf attachment. Please review it thoroughly this time. It is quite clear, in the evidence we diligently presented, that our credit card statements show Emirates, not Expedia, charged us twice for my wife's ticket. Logically, it would make sense that Emirates should refund us for the ticket that we paid for TWICE. Kindly review this matter again and I'm sure you will agree with us that it would be Emirates' responsibility to credit us for the ticket. Please understand that the longer this matter remains unresolved, the more stressful this is for us emotionally and financially. If we are forced to spend more time pursuing this matter, we will have to send you an invoice for that time. So please reverse the $1629.70 charged to our Chase MasterCard within three business days. Should you find this matter unagreeable, I'm afraid we'll be forced to take additional measures to dispute this charge. And we really would prefer not to. Kind regards, -SoulSnax

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Dear SoulSnax,

We had thoroughly checked all the documents that were provided to us. Expedia is our processing agent and they are authorised to charge and refund the tickets on behalf of Emirates. The ticket number on the itenary and on your credit card statement for Mrs. SoulSnax (176 7063673493) is invalid. Hence we ask you to contact Expedia and have them process a FULL refund for Mrs. SoulSnax's ticket.

Unfortunately we cannot refund a "travel agent" issued ticket. This must be resolved by Expedia and can contact us, if further information is required.

Sincerely,

Nouman Ali

Fares and Refunds

Emirates - USA ---------- Mr. Ali: Since Emirates has authorized Expedia to charge tickets on its behalf, it is the job of Emirates to resolve the matter of what ticket numbers are valid . Emirates' inability to resolve its own business processes is not our concern nor the concern of any valued customer. Since you have not considered the relevant facts of this matter, I have outlined them as follows:

1. Whether or not a particular ticket number is valid is not relevant to our refund request. Such minutiae are a fabrication of your byzantine work processes, not ours.
2. What is relevant to this matter is that we were charged TWICE for the fare of ONE passenger: Mrs. SoulSnax. First charge: on 7/26, as indicated on page 1 and page 4 of the .pdf attachment. Second charge: on 8/11, as indicated on page 7 of the .pdf attachment.
3. We are not asking you to refund the initial charges posted on 7/26. We are asking you to refund the $1629 payment that we were coerced into making on 8/11, as indicated on page 7 of the .pdf attachment.
4. If you look closely at the receipt on page 7 of the .pdf attachment, you will see that the payment took place on 8/11/07 at JFK International Airport, at 10:45am, just 35 minutes before our scheduled 11:20am departure. It is clear that we were coerced into making that payment. In the United States, we call that EXTORTION, an offense punishable by law.

Please refund the 8/11/2007 charge of $1629.70 no later than tomorrow, 10/26/2007, or we will have no choice but to invoice you for the time spent processing this refund request. So far, I have spent more than 90 minutes on this matter, time that could have been spent on more productive matters. At the rate of US$95 per hour, the invoice currently stands at $142.50. A reasonable person would see that the facts are as clear as they can possibly be. I trust that you are a reasonable person. Peace, SoulSnax ----------

Mr SoulSnax,

At least you can contact them and get complete ticket details for Passenger Mrs. SoulSnax. We are unable to assist you unless and until we get the correct ticket number.

Sincerely,

Nouman Ali ---------- Mr. Ali: I do not wish to participate in this kind of charade with you, since you are unable to consider the relevant facts. Please put me in contact with your supervisor immediately. Expedia did not coerce us into paying a second time for my wife's ticket. It was Emirates' agents who coerced us by threatening to refuse my wife's passage on the flight. I have already provided you with all the relevant information necessary to process this refund. If you wish for me to do your job by contacting Expedia, please let me know where to send the invoice for the time I have spent on this matter. -SoulSnax ----------

Dear John,

We need to have a look at the original ticket for Mrs. SoulSnax that was purchased thru Expedia. Unfortunately the number provided by you seems to be incorrect. We are requesting you to contact EXPEDIA , provide them with your itinerary number and obtain the ticket number for Mrs. SoulSnax. We are unable to refund the ticket purchased directly thru Emirates , as it has already been utilised. We are considering to resolve this issue and possibly authorise a FULL refund on the ticket purchase from Expedia.

Sincerely,

Nouman Ali ---------- Mr. Ali: It is your job to contact Expedia, since you authorized them to make charges on your behalf. If I contact Expedia, I will have to send you an invoice for the time spent on this matter. To whom should I send the invoice for $142.50? -SoulSnax

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Dear SoulSnax,

Expedia wont provide us with the complete details due to security purposes. Hence we ask you to call them and acquire the ticket information.

Nouman Ali. ---------- I just contacted Expedia, and they gave me the same ticket number that I have given to you over and over and over again:

• Ticket number for Mrs, SoulSnax : 1767063675493
• Itinerary number: 120609992939

You already have all the information you need to process the refund. I know this because I am quite familiar with how credit card systems work. Please end this charade now. If you are unwilling to fulfill this refund request, then put me in contact with your supervisor or anyone else who can accomplish what you cannot. I am well aware that this is not the first time that Emirates has had this kind of problem with its customers. Extortion is a crime. If Emirates is unable to abide by United States laws, it should stop doing business in this country. Please ring me at +1 212.555.1111 once the refund has been processed. You have until 12:00 noon tomorrow to process this refund before we take legal action through our attorneys. -SoulSnax ----------

Dear SoulSnax,

We need your complete credit card number that was used when purchasing tickets from Expedia. We will be conducting an extensive search. Secondly, we dont think we should be blamed for an inconvenience that was caused by Expedia. We will take all matters to Expedia and make sure your refund gets processed in an expedited way.

Sincerely,

Nouman Ali ---------- Mr. Ali: The 12:00 deadline has passed, and I have not received any notification that our refund has been processed. You should put me in contact with your supervisor immediately. I will not tolerate any more of your fabricated excuses or delay tactics. You already know that we were unlawfully charged by Emirates, and you already have all the information you need to process the refund that is due immediately. By failing to process our refund request in a timely manner, you have been complicit in an act of extortion, which is a form of theft. You, Nouman Ali, are guilty of sariqah, السرقة. For this, we have hired an attorney who has assured us that justice will be served. Luckily for you, this offense was committed within the United States, so Hudud punishments will not be meted out. This inconvenience was caused by Emirates' failure to conduct business effectively with its partners. Whether or not you wish to conduct an investigation with Expedia is up to you and your cohorts, but it should not interfere with the immediate refund of the unlawful charge to our account. For security purposes, I do not disclose credit card information via email. If you need such sensitive information to conduct your "investigation," you can ring me at +1 212.555.1111.

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